Terms & conditions

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1.    Scope of application

The general terms and conditions applicable are those in force at the time the order is placed. The latest version of the general terms and conditions is available on the Website.

2.    ELECTROGYM contact details

ElectroGym part of
MD Universal s.p.r.l
69, rue du Châtelain
B-1050 Brussels
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Telephone: +32 470 21 86 11
Company number: BE 0640 967 585

Unless otherwise stated on the Web Site, Booking Vouchers or Gift Vouchers, services that can be booked via the Web Site or obtained via a Gift Voucher are provided exclusively within ELECTROGYM centres.

3.    Service

Starts with a trial session. If you are satisfied, we will work with you to draw up a personal programme to achieve your goals. After a month's support to learn our methodology and how to use the EMS system, you will be able to do your training freely and fully independently twice a week maximum for the duration of your subscription.

An iPad will be provided to enable you to adjust the intensity of the electricity by muscle group.

4.    How to place an order

Selection of services and Gift Vouchers The customer can consult the services and their descriptions on the Website.
The customer may make one or more reservations by completing the corresponding reservation and purchase forms.

Customer identification

When creating or using an account or communicating the data required to finalise an order, the Customer undertakes to provide accurate, complete and, where appropriate, updated data. In particular, the customer must provide a valid e-mail address, failing which ELECTROGYM will not be able to confirm the order and issue the booking.


Determination of price


The price quoted on the Web Site on the day the order is placed is correct and final. It includes VAT.

Our prices

An individual session and a trial session cost €40,
A standard subscription for one person is €200/month (2 EMS sessions/week)
A half subscription for one person is €120/month (1 EMS sessions/week)
A twin subscription for two is 360€/month (2 EMS sessions/week)
All prices include VAT.

Acceptance of the general terms and conditions and confirmation of knowledge of the data protection policy


The customer is asked to expressly agree to these general terms and conditions and to confirm that he/she has read the data protection policy.  

Validation of the order


The customer agrees to the elements of the order and finalises the order by signing the SEPA membership document or by completing the online JOIN US form.

Payment

Payment must be made at the time of booking by mobile payment only. We do not accept payment by cash.
The subscription is finalised and activated and is not binding on ELECTROGYM until payment has been made.
In any event, Electrogym reserves the right to refuse any order in the event of a dispute with the customer, non-payment in full or partial payment of a previous order by the customer, refusal to authorise payment by credit card from banking organisations. ELECTROGYM may not be held liable in the event of a dispute.

Confirmation of your subscription


Confirmation of your subscription is evidenced by a copy of the SEPA document you have signed. The customer can keep and print this confirmation.


Error


If ELECTROGYM detects an error during registration or in the gift vouchers available, ELECTROGYM will immediately send an email inviting the customer to amend their registration accordingly. The sending of an email by Electrogym will have the effect of cancelling the Customer's initial registration. The Customer shall be reimbursed for this registration within 14 days of the sending of the e-mail by Electrogym. The Customer may then register again taking into account the offer of services giving rise to booking vouchers or gift vouchers displayed at that time in our centres and may follow the registration procedure in this provision again.

Request for information or complaint


Customer orders are recorded by ELECTROGYM.
Questions or complaints relating to a subscription/purchase may be sent by post or e-mail to the contact details provided under point 2. Proof of identity may be requested before data is communicated.


5. Execution

Once the payment has been made or the customer's bank account has been debited for the amount of the order, the subscription is activated from the date mentioned on the SEPA document and/or the gift voucher is delivered in electronic or paper format to the e-mail address provided by the customer.

Request for information or complaint


Customer orders are recorded by ELECTROGYM.
Questions or complaints relating to a subscription/purchase may be sent by post or e-mail to the contact details provided under point 2. Proof of identity may be requested before data is communicated.

6. Right of withdrawal

The customer does not have the right to cancel the order in the following cases:

The reservation is for a fixed date or period.
The service to which the reservation gives entitlement has already been requested or has begun to be carried out with the agreement of the customer or the third party beneficiary.
The Gift Voucher has already been used.

The customer acknowledges that as soon as the service has been provided for the benefit of the customer or a third party benefiting from the service, he/she loses the right of withdrawal.
In other cases, the Customer has the right to cancel their subscription after six months without penalty and without giving any reason, provided that the cancellation is made in writing to ELECTROGYM within 30 calendar days from end date. If the client cancels the subscription before six month no training is provided within 30 calendar days from end date.

The request for cancellation must :

Be sent in writing to ELECTROGYM (by email or by post to the contact details given in point 2) contain an unambiguous statement setting out the decision to withdraw from the contract or using the following model:

Annex 2

Book VI of the Code of Economic Law
MODEL WITHDRAWAL FORM

For the attention of ELECTROGYM
69, rue du Châtelain, 1050 Brussels, Belgium
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(Complete and return this form only if you wish to withdraw from the contract)
- For the attention of
[Indicate here the name of the company, its geographical address and its e-mail address]
...................................................................................................................................................................................
....................................................................................................................................................................................
...................................................................................................................................................................................
- I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for
the sale of the goods (*)/ the provision of the service (*) below
...................................................................................................................................................................................
- Ordered on (*)/received on (*)............................................................................................................................
- Name of consumer(s) 

...................................................................................................................
...................................................................................................................................................................................
- Address of consumer(s) ...............................................................................................................
...................................................................................................................................................................................
- Date ...............................................................................................................
- Signature of the consumer(s)
(only if you are submitting your withdrawal request on paper using this form)
..............................................................................................................................................................................

Where the request is sent by email, the customer will receive an email from ELECTROGYM confirming receipt of the withdrawal request.

 

In the event of withdrawal in accordance with the above conditions and provided that the Customer has not lost his right of withdrawal, ELECTROGYM will reimburse the Customer, free of charge, the amount of the gift voucher purchased or subscription paid, within fourteen (14) days to the bank account linked to the card used for payment, unless the Customer expressly agrees to another means of reimbursement.


7. Use of a subscription

Subscriptions are only valid for the period indicated on them and are no longer valid once the period has expired. They are nominative and may be reserved by the Member.
It is forbidden to modify or resell a subscription. No refund will be made if the customer decides not to use or to use only part of the service covered by the subscription.
When using a membership, the Internal Regulations of the ELECTROGYM club in which the service is provided apply.

8. Use of a Gift Voucher

Gift vouchers are only valid for the services, products and periods covered mentioned on them. Gift vouchers must be presented to Reception on arrival at the Club, either in paper or electronic form.
When a gift voucher is used to benefit from a service (for example, a massage), the service is provided under the conditions of the service provider and the Internal Regulations of the ELECTROGYM club in which the service is provided apply.
When a gift voucher is used to purchase a product, the seller's conditions of sale and guarantees apply.
Gift vouchers are not nominative and may therefore be offered to and used by third parties. ELECTROGYM accepts no responsibility in the event of loss or theft of a gift voucher.
Gift vouchers may not be reproduced, modified or resold. No refund will be made if the customer or the third party beneficiary decides not to use or to use only part of the gift voucher.

9. Warranties and Liability



To the fullest extent permitted by law, ELECTROGYM gives no warranties and excludes liability (i) for any consequential loss or damage caused to the Customer by the fault of ELECTROGYM (ii) for non-performance or failure to perform the Contract due to any act or omission of the Customer or ELECTROGYM's partners such as MasterCard and Visa (iii) for any loss or damage caused to the Customer as a result of the use, (iv) for any loss or damage arising from a material error in the data and information contained on the Web Site, such as typographical errors and any other approximations. ELECTROGYM's liability shall in any event be limited to the refund of the price of subscriptions or gift vouchers purchased by the Customer.

ELECTROGYM does not guarantee the quality, safety or conformity of the services provided by its partners and invites the customer to contact them in this respect.
ELECTROGYM undertakes to do its utmost to ensure that the equipment on site functions properly. Events may affect the proper functioning of the Web Site and lead to disruptions or even interruptions of the Web Site such as maintenance and development of the Web Site, third party intervention or the risks or slowdowns inherent in the use of the Internet.ELECTROGYM accepts no responsibility for any interruption or disruption to the service provided, loss of data or the spread of viruses.
The Web Site contains links to sites not owned by ELECTROGYM. ELECTROGYM is not responsible for the contents of any linked site or any consequences arising from the use of any linked site.

10. Nullity

The nullity of a clause of the general terms and conditions shall not entail the nullity of the other clauses of the general terms and conditions, which shall continue to apply.

11. Disputes

These general terms and conditions are subject to Belgian law.
In the event of any difficulty arising in connection with the order or its performance, the Customer shall have the possibility, before taking any legal action, of seeking an amicable solution, in particular with the help of a consumer association or any other advisor of his choice, or of resorting to any other alternative dispute resolution method.
Any dispute arising from the interpretation or performance of these general conditions of sale and its consequences shall be subject to the exclusive jurisdiction of the Belgian courts, and more particularly the courts of the place of ELECTROGYM's registered office.